Tickets Center - Tickets-Center not the same at Ticket Center, ticket online HORRIBLE
Long review, will save you some $$$$
The Tickets-center is riding on the confusion it creates with the similar name of Ticket Center/Tickets Online, a company that has good customer service and operates very differently, I can attest to it since I have been a customer.
I scanned through the complaints against Tickets-Center (ratings of 1.5 stars !!), overwhelmingly like mine: We selected 4 seats, purposefully the best seats in the house on first floor for about $145 each (10/3/2018 for a show 12/2/18 a total charge of $627.50). We get an email that states transfer of the tickets to be available on a later date (11/30/18) And then we get an email from Ticketmaster giving me all the information of the tickets that if I accept tickets will be transferred to us. That is when I learned the location of the seats (almost last row of the third level ! not even the elevator goes there), and itโs real value of less than a third of what we paid โ price gouging!.
We did not accept the tickets, we contacted Ticketmaster, who until the day before the event clarified that the tickets have not been transferred to us since we have not accepted them and are still owned by โChrisโ the selling party at Tickets-Center โ (none of this was clear to me until then)
Contacting Tickets-Center was extremely difficult in spite of their logo 100% Buyers Guarantee. Live Chat is not alive and it is not a chat, (for questions about x, enter 1, etc) therefore is nonโexistent. I emailed several times and I only received acknowledgment of 2 of those emails and calling them (1800.833.7698 and 1800.361.7978) is a nightmareโฆ when I finally succeeded it was a 55 minute wait, first talked to Jimmy and then was transferred with Tae (a Senior Account Specialist), overall a 1 and half to be told that their sales are final and they insisted that we ought to accept the tickets. All the way until November 30 we insisted on willing to accept tickets on the first floor.
First we want a full refund to my credit card. Additionally I would like that the difference between the 2 companies be a lot more clear and that they are stopped from the abusive practices they have, including price gouging.
I will report to BBB and State Attorney Office
Reason of review: Not as described/ advertised.
Monetary Loss: $630.
Preferred solution: Full refund.
Location: New Orleans, Louisiana
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